Remote support

We use a variety of remote support, monitoring and security solutions. Choose the option your technician has asked you to use.

Windows remote session

Join a remote support session with a technician on a Windows PC (ScreenConnect).

Download →

Mac remote session

The same session client for macOS. Follow the Mac guide below — macOS will ask you to approve it.

Download →

MeshCentral

Our remote support and management agent, for clients your technician has set up on Mesh.

Download →

Action1 agent

Patch management and monitoring agent for managed clients.

Download →

Downloads ask for the username and password your technician gives you. Backup tools and other installers are on the downloads page.

Connecting from a Mac?

macOS needs you to allow screen recording and accessibility access before a technician can help. Here’s how.

Mac permissions guide →

About our MeshCentral server

Redirected here from a security block page? Read why — we’re a legitimate Australian business.

Read more →

Stay safe

We will only connect to your computer when you’ve asked for help. If someone contacts you out of the blue claiming to be from MiComputer Support (or any other IT company) and asks you to install remote access software, hang up and call us on 0427 763 498.